RETURN POLICY

No returns after 14 days of receiving. To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Subject to a 25% restocking fee. The customer pays to ship both ways.

Non-returnable items:

All merch (clothing, hats, etc)

Batteries

Special orders 

Sale items

Gift cards 

Gifted order

Before a return is sent, the customer must have written approval of said return from Rad Power Bikes. If a customer sends a return without the written consent of Rad Power Bikes a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds, Exchanges, and Store Credits

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet

How far can one person go using throttle only?

Ideally, the cruise range is according to every model's milage from specifics. Estimates are contingent upon rider and towing weight, riding style, wind speed and terrain.

Can the battery be charged when it is folded?

The battery can be charged when it is folded. Also, the battery is detachable and rechargeable.

If the battery dies, can I just use human power

You can switch to the pedal model to continue riding. Easy to pedal without PAS.

How long will the shipping take?

Normally it will take 3-7 days to deliver.

What's the dimension of the shipping box? Also shipping weight

Box dimension: 40" x 17" x 25"; Shipping weight: 62 lbs. All free shipping for our bikes.

What is ENGWE’s most advanced technology?

E.PAS. Technology, It is double the duration of regular e-bike under the same battery capacity and motor usage. It also allows the battery to get recharged when it is at high speed or downhill.

How does the brand ENGWE ensure stability?

All the parts and accessories on the e-bikes are the known brand, for example, Samsung battery. Every bike is fully inspected under QC standards. ENGWE’s mantra is to address all the customer issues in the fastest manner. All the issues or concerns will be solved within 24 hours.

What makes ENGWE most attractive?

The fact that our battery is equivalent to two batteries in other e-bikes makes it super attractive.
Please note we do not sell second hand or used bikes.