SHIPPING POLICY

Shipping Area

ENGWE offers free FedEx Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. Orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States are not eligible for free shipping.

You need to pay an extra express fee:
To Alaska: $150
To Hawaii: $100

Processing time

We will make your order shipping label within 24 hours. Your order will be shipped within 1-2 business days. Orders will not be processed on Saturday or Sunday.

Delivery Times

It's our goal to make sure your order is processed quickly and efficiently.

Here is a guide to how long delivery will take and how much it will cost. Charges indicated are in Australian Dollars. Displayed costs include GST.

Destination

Shipping Time (business days)

United States

3 - 7

 

 

Track your Order:

  • When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
  • If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.comand we will update on your order's progress.

For Pre-Order E-bike

  • Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
  • All other we have in stock (not pre-ordered) ship within 1-2 business days.