Services

** COVID-19 UPDATE: For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com. Shipping & Delivery: Engwe offers free FedEx Ground shipping on qualified orders. Shipping Country Shipping time Costs United States 7-10 days Free shipping France 7-10 days Free shipping Germany 7-10 days Free shipping Italy 7-10 days Free shipping Austria 7-10 days Free shipping Belgium 7-10 days Free shipping Bulgaria 7-10 days Free shipping Croatia 7-10 days Free shipping Czech Republic 7-10 days Free shipping Denmark 7-10 days Free shipping Estonia 7-10 days Free shipping Finland 7-10 days Free shipping Greece 7-10 days Free shipping Hungary 7-10 days Free shipping Ireland 7-10 days Free shipping Latvia 7-10 days Free shipping Lithuania 7-10 days Free shipping Luxembourg 7-10 days Free shipping Malta 7-10 days...

No return after 14 days of receiving. To be eligible for a return:  The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Subject to a 25% restocking fee. The customer pays to ship both ways. Non-returnable items: Batteries Special orders  Gift cards  Gifted order Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.   Refunds, Exchanges, and Store Credits: Once your return is received and inspected, we...