Engine Pro (Aurora)

Hub Motor: 48V 1000W(PEAK)
Battery: 16 AH
Range Per Charge: 100KM/62 Mile
The data is tested in Pedal Assist Mode, actual range may vary based on the road conditions, riders' weight, etc
Charger: 2A
Pedal Assist: 5 Level
Display: BC281 Color LCD
Pedal Assist: 5 Level
Frame: 6061 Aluminum Foldable Frame
Tires: 20x4.0 Integrated All Terrain Fat Tires
Throttle: Thumb Throttle
Net Weight (With Battery): 83 Lbs / 37.8KG
Max Load Capacity: 330 Lbs
Freewheel:13-28 Teeth
Fork: Magnesium Alloy
Crank Set: Aluminum Alloy
Gearing: 8 Speed
4.72Inch/120mm Leather Grips
Φ160mm Alloy Brake Calipers
Racks: Intergrated Rear Rack
Seatpost Clamp: Quick Release
Saddle: PVC Leather, 260mm*200mm / 8.66 Inch*7.87Inch
Handlebar: 560mm/22inch wide Aluminum Alloy

Unfolded Length: 68.90inches/175.00cm
Folded Length: 40.94inches/104.00cm
Handle To Floor (Lowest): 48.43inches/123.0cm
Handle To Floor (Top): 51.18inches/130.00cm
Seat To Floor (Lowest): 33.86inches/86.00cm
Seat To Floor (Highest): 42.52inches/108.00cm
Pedals To Floor (Lowest): 4.72inches/12.00cm
Width Of Handlebar Bars: 22.44inches/57.00cm
Distance From Handlebar To Seat: 20.28inches/51.50cm
Seat Length: 10.24inches/26.00cm
Seat Width: 7.87inches/20.00cm
Length Of Rear Storage Rack: 13.50inches/34.30cm
Width Of Rear Storage Rack: 6.89inches/17.50cm
Battery Size: 16.42*2.24*27.56inches/41.70*5.70*11.30cm
Dimensions Of The Box: 56.30inches(143cm)*11.81inches(30cm)*27.56inches(70cm)
Bike Weight: 69.67lbs/31.60kg
Package Weight: 84.88lbs/38.50kg

- We offer FREE SHIPPING to the contiguous states in United States.
- The Shipping Cost to Canada, including shipping fees, consume tax, tariff, and all other fees that occur during shipping, is $400 USD Per Ebike. If you have more than 1 Ebike in 1 order, please pay the first $400 USD shipping cost when placing the order, we will contact you through your email to inform you how to make the payment of the rest of the shipping cost.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com

ENGINE Pro Ebike *1
16 Ah Battery *1
Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1
English Display Manual *1

Question 1: How long does it takes to receive the placed order?

Answer: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Question 2: Why did my payment fail?

Answer: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Question 3: Can I use installment payment?

Answer：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Question 4: I have not received the order confirmation and tracking number information, how can I get it?

Answer: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Question 5: What method can I use to pay?

Answer: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Question 6: How to charge is the correct charging method?

Answer: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Question 7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

Answer: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Question 8: Is it possible to disable the throttle?

Answer: 

ENGINE PRO : Simply unplug the handlebar connector.

Question 9: I need to buy parts, how can I buy them?

Answer: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Question 10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

Answer: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Question 11: what are the differences between ep-2 pro and Engine pro?

Answers： 1：egine pro supports Hydraulic Disc Brakes， ep-2 pro not support 2：engine pro-front fork hydraulic shock absorption ep-2 pro -Front fork spring shock absorption 3：engine has Rear shock absorber， ep-2 pro no 4：engine supports pas, which is recharge，ep-2 pro no 5: engine has a more strong Back seat 6： engine pro has color display and support usb charge.