Packing size (L*H*W): 57.09in*9.84in*32.28in (145*25*82CM)
Size (L*H*W): 24.8in*6.81in*44.09in (63*17.3*112CM)

Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business days and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.
Customer service email: service@engwe-bikes.com
Q2: What are your shipping details?
A: - We offer FREE SHIPPING to the contiguous states in the United States.
- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.
- Please kindly note the single battery cannot be shipped to Canada currently.- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.- Delivery Time: The final delivery time can vary depending on your local carrier.* Note: There are 2 types of seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com
Q3: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.
Q4: Can I use installment payment?
A:It is available only in United States, Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly.
Q5: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q6: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q7: How to charge is the correct charging method?
A: Please check here to teach you how to charge properly and use it safely.
Q8: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com
Q9: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
service@engwe-bikes.com.
Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Bought these bike for me and my husband for his birthday. He loves it. He live on the coast and he is looking forward to riding lots of trails they the state parks.
Very impressed! Buy two, one for me ,one for my wife.
I was put off getting an e-bike because I ride only for exercise, but got to try a rental one on vacation and found you could still get a workout just by turning it down or off.
I live in a very hilly area and on a normal bike it is just plain hard work, so hard I rarely ride.
I just put this together and tried it: awesome!
I did twice the distance because it was fun.
If you turn it down to zero you get a quite a bit of resistance, which is actually useful going downhill. Uphill I still need to work on 1 or 2, but it is no longer torture.
Only minor complaint is I wish the lowest gear was lower so I can crawl on tight trail corners, but I can sort that later with a cog update.
All in all, my new favorite thing...