Package dimensions: 11.8 inches * 10.6 inches * 7.8 inches (30.00 * 27.00 * 20.00cm)
Package Weight: 1.87 pounds (0.850 kg)
Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.
Customer service email: service@engwe-bikes.com
Q2: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.
Q3: Can I use installment payment?
A:It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly
Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q6: How about the shipping details?
A:
- We offer FREE SHIPPING to the contiguous states in the United States.- Please kindly note the single battery cannot be shipped to Canada currently.
-Please kindly note that all accessories cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can vary depending on your local carrier.* Note: There are 2 types of seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com
It showed up two days after ordering, and it fit perfectly. The Bluetooth works great. I had the helmet synced up ready to go in ten minutes. Went for a ride to test it out. I could hear the music perfectly, actually had to turn the volume down. Thought it sounded really good for a helmet. Called my wife, she said I sounded different but she could understand everything I was saying just fine. It was quieter on my end during the phone call compared to music. The helmet is great as far as comfort, and ventilation. Really like the drop down visor. Overall I think this a great helmet. I will be buying another one for my wife real soon.
I really dont write reviews for any products even if I like them but this one blew me away. I bought this helmet because it was rated high and I work at the government so when I show my ID I normally would have to take my helmet off but because it's the half helmet I just flip up the visor and they can see my face. I like it came with the Bluetooth function lol I paired it with my phone and played music while I was riding! 100% worth the money!
I have used several bike helmets. By far this is my favorite. Let me tell you why. Delivery time~ ordered and received within 2 days. Fit~ I have always had a big head and have trouble adjusting helmets to fit. This one was very easy.
hands down thus us the best helmet I've ever owned. Thank you. I will be a long time customer. and I will be making a video reviewing this and more products
It is the most advance I would say, helmet we had purchase. Everything you need it has it! Our son loves that he can listen to his music, also receive calls and talk without having to stop riding the bike. And he doesn’t have to take off the helmet to answer his phone calls! Plus, plus…. Thank you