Q1: Shipping information:
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 business days and your order will be shipped on the third business
day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock items. You can expect to receive your product within 7 to 10 business days when shipped from our warehouse in Poland.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs. Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: E26 User Manual:
Please click here to view the E26 User Manual.
Q3: Can I modify the bike by myself, such as brakes,chains, gears, and generators?
We highly recommend that you make no modifications if you are not familiar with the
performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: service@engwe-bikes.com
Q4: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com