Please Note:

If you are experiencing issues with your Engwe eBike, please reach out our customer support team prior to contacting any partnered shops. Our team will help diagnose the problem and coordinate any parts and/or instructions you may need prior to involving a certified partner. 

Bike Shops that have partnered with Engwe eBikes are not authorized to receive product on the customer's behalf. Please do not use these locations as a shipping address. Any shipping arrangements to these shops are the customer's responsibility.