SHIPPING POLICY

** COVID-19 UPDATE:

Due to the current COVID - 19 situation, the actual delivery time may vary depends on your local carrier. If you have any concerns about your order, please feel free to contact us at service@engwe-bikes.com.

Shipping & Delivery:

All orders will be shipped from our U.S./Poland warehouse depends on your location. We offer FREE shipping on all qualified orders. Please refer to the table below for the countries we ship to and the estimate shipping time.

Shipping Country Est. Shipping Time Costs
United States 7-10 business days Free shipping
France 7-10 business days Free shipping
Germany 7-10 business days Free shipping
Italy 7-10 business days Free shipping
Austria 7-10 business days Free shipping
Belgium 7-10 business days Free shipping
Bulgaria 7-10 business days Free shipping
Croatia 7-10 business days Free shipping
Czech Republic 7-10 business days Free shipping
Denmark 7-10 business days Free shipping
Estonia 7-10 business days Free shipping
Finland 7-10 business days Free shipping
Greece 7-10 business days Free shipping
Hungary 7-10 business days Free shipping
Ireland 7-10 business days Free shipping
Latvia 7-10 business days Free shipping
Lithuania 7-10 business days Free shipping
Luxembourg 7-10 business days Free shipping
Malta 7-10 business days Free shipping
Netherlands 7-10 business days Free shipping
Poland 7-10 business days Free shipping
Portugal 7-10 business days Free shipping
Romania 7-10 business days Free shipping
Slovakia 7-10 business days Free shipping
Slovenia 7-10 business days Free shipping
Spain 7-10 business days Free shipping
Sweden 7-10 business days Free shipping

 

*Note:

The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time.

We only ship to the 48 contiguous states in United States.

We are unable to ship to United Kingdom at this time. 


  • Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.

 

  • Delivery Time: The final delivery time can be vary depends on your local carrier.

Track your Order:

  • When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information. 
  • If you don't receive this email, OR you have any questions about shipping, please contact us at service@engwe-bikes.com.

For Pre-Order E-bike:

From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time.

     

    If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com 

    Thank you!