Q1: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock
items.
You can expect to receive your product within 7 to 10 business days when shipped from our
warehouse in Poland.
*Please note: Remote areas and islands are excluded from delivery.
Please reach out to our customer service team regarding special requirements or urgent delivery
dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: I need to buy parts, how can I buy them?
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com
After 3 weeks of use I can say that the battery is good…I rode about 30 miles today and came home still with power…I am surprised how long its power lasts considering it is not the original battery of the bicycle… excellent product I recommend it 😁😄👍
I ordered the 48v 16ah battery for a secondary to double my range. I keep the extra in a rack pack. I easily got 30 miles with this battery, which is equal to my original. I had questions and concerns and the customer service rep was polite, prompt and very helpful. When I need another battery, this is where I will shop.
This battery gives me 30% more range compared to my 48V 9.6AH battery at the same price. I did have issues with Fedex shipping. The packaging had three 2 inch deep tears in it. The battery housing had some scratches but no internal damage to the battery.
On time and exactly what I ordered, thanks
I wish it was more powerful but ok for now