Lithium-ion Battery
12.8Ah/13Ah/16Ah Lithium Battery
Description
Features
Powerful Battery
The 48V 12.8Ah/16Ah/13Ah reliable high-density removable lithium battery, ensures the safety of the electric system.
Charging Time And Cruising Range
About 5 hours. The single charge power can provide up to 50 miles of auxiliary driving.
Convenient And Safe
The battery hidden in the frame can be locked, taken out and charged at home and office.
Notice
- The electric bicycle battery only match EP-2 PRO/ ENGINR PRO Electric Bike.
- The e-bike battery should be promptly charged, the suggested charging voltage 54.6V, charging is finished when the red light is off and green light is on.
- Do not over-discharge the battery, over-discharge will harm the battery badly, discharge voltage should not be lower than 39V.
- In case of the wastage of electric quantity during the storage and transportation, the battery should be recharged before using.
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Free Shipping.
SPECS
+SIZES
+SHIPPING
+- We offer FREE SHIPPING to the contiguous states in United States.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com
PACKAGE INCLUDES
+FAQ
+Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.
Customer service email: service@engwe-bikes.com
Q2: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.
Q3: Can I use installment payment?
A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly
Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q6: How to charge is the correct charging method?
A: Please check the following link to teach you how to charge properly and use it safely.
https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing
Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com
Q8: Is it possible to disable the throttle?
A: EP-2 PRO: While pressing the brake handle, turn the handle to the maximum, then turn on the power switch of the display, and release the brake handle and the throttle handle after 8 seconds.
ENGINE PRO : Simply unplug the handlebar connector.
Q9: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
service@engwe-bikes.com.
Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
