Engwe Support Center

Still have questions? Let us help!

For better and faster service, Please write the subject of the email like this:
Order ID+ Country(EU country) +Problem type (shipping information, quality problem, other problems).
For example, if you are from Italy, and you want to know the shipping information, the
subject of the email should be:ExxxxxxxxxxCN, Italy, shipping information.


Note：We recomend that you contact us directly via our service email with the necessary
photos or videos.
E-mail: service@engwe-bikes.com

Do you have questions?

We’re happy to help!
Give Us a Call at：
+39 800776809（English）
Hours: 9 AM - 6 PM (GMT+1 Time),Mon - Fri
+33 805980036（French）
Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,