1. Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.
Your order will be shipped from the warehouse closest to your address, with an estimated delivery time of 2 to 10 days.
For more details on delivery locations and costs, please refer to our Shipping Policy.
*Please note: Delivery may not be available to remote areas or islands. For special requests or urgent delivery needs, please contact our customer service team, and we will do our best to accommodate you.
Q2: E26 User Manual:
Please click here to view the E26 User Manual.
Q3:Â How to assemble E26 e-bike
Please click here to view the instructional bike assembly video for the E26.
Q4: How to restore to factory default
Please click here to view the instructional video on resetting your e-bike.
Q5: How to change between KM and Miles in the E26 e-bike display
Please click here to view the instructional video on switching between units of measurement.
Q6: Can I modify the bike by myself, such as brakes, chains, gears, and generators?
We highly recommend that you make no modifications if you are not familiar with the
performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: service@engwe-bikes.com
Q7: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com