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M20 x2
Package Size: (L* W* H): 56.2 *11.8*27.5 (inchse) or 143*30*70 (cm)Unfolding Size (L*W*H): 40.9*21.6*33.0 inches or 104*55*84 cm
Q1: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will beginwithin the following 2 days and your order will be shipped on the third business day.*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.*No stock: Please refer to the product page for detailed shipping times on out-of-stock items.You can expect to receive your product within 7 to 10 business days when it is shipped from our warehouse in the US.*Please note: Remote areas and islands are excluded from delivery, and due to New York State law, this product is not sold in New York State. We apologize for any inconvenience this may cause you. Please reach out to our customer service team regarding special requirements or urgent delivery dates, and we will endeavor to meet your needs.Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: Why do I need 3D verification to place an order?A: In order to protect the rights and interests of buyers, high-amount payments require 3D verification before successfully purchasing the product. If your 3D authentication fails and you are unable to pay, please contact the card issuer to verify and solve the problem for you.
Q3: What are your shipping details?
A: - We offer FREE SHIPPING to the contiguous states in the United States.
- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.
- Please kindly note the single battery cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: Typically takes 3-7 business days for the delivery. The final delivery time can vary depending on your local carrier.
If you have further questions, please feel free to contact us at service@engwe-bikes.com
Q4: Why did my payment fail?A: To prevent fraudulent payment activities, we set up a relatively strict payment inspection system. If your payment failed to go through, please try the following steps:1) Try putting in your payment info 3-5 times, this will help you pass the inspecting system2) Change the email address you use to place the order. If you still have questions, please feel free to contact us at service@engwe-bikes.comQ5: I have not received the order confirmation and tracking number information, how can I get it?A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.Customer service email: service@engwe-bikes.comQ6: What method can I use to pay?A: We mainly accept the payment via PayPal and credit card.You can make the payment via Klarna, PayPal, AE, JCB, Discover Diners Club, Visa, Master card, Maestro...Q7: How to charge is the correct charging method?A: Please check here to learn how to charge properly and use it safely.Q8: Can I modify the bike by myself, such as brakes, chains, gears, and generators?A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.customer service email: service@engwe-bikes.comQ9: How do dual batteries work?A1: When you have a second battery installed, there is a button next to it to choose whether to switch on the second battery or notA2: When you switch on both batteries at the same time, the bike will use the power of the two batteries.Please note: The higher voltage and power of the two batteries will be used first, the power of both batteries will be used at the same time when the voltage and power of the two batteries at the same level.-For example: one battery voltage and power at 50, the other at 40. The voltage and power of 50 batteries will be used first, when used to 40, both batteries will be used together until the power is run out.Q10: I need to buy parts, how can I buy them?A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contactservice@engwe-bikes.com.Q11: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Accelerate with ease and speed no matter the incline with a powerful 750W motor (1000W peak power).
Effortless Riding On All Terrain
The M20 offers safety, control, and confidence for riders of any experience level and in any condition.
Enjoy Every Mile In Comfort
The ENGWE M20 offers 2x more powerful shock absorbance than an average e-bike thanks to the dual shock absorbance
system made up of a front hydraulic shock and a rear air shock absorber.
Leading Design For Adventurers
ENGWE's M20 takes inspiration from nature with its streamlined design and speed-boost technology.
Keeping You Safe & Lighting The Path Ahead
The High-Brightness front LED ensures that the road ahead is well-lit with its impressively long range.
Triple Layer Fat Tires
The 20 x 4.0-inch fat tires are equipped with a three-layer design made up of imported rubber, carbon nano braiding, and a butyl rubber inner tube that enables you to travel comfortably on any terrain.
Light-Weight Aluminum Alloy Frame
The M20 is built with lightweight aluminum alloy that boasts a weight 40% lighter than bikes made of high-carbon steel. This design feature makes the M20 easier to ride.
SHIMANO 7-speed
A SHIMANO derailleur delivers reliable and accurate gear shifting, paired with a drivetrain made up of high-quality components.
Clear At A Glance
LCD screen, support real-time query riding data, speed, electric quantity, mileage, etc., even in the sun can be clearly displayed.
I love my M20! I got about 2500 miles on it. I travel all around Sac County for work, no issue. Turns lots of heads, too, it's a great conversation starter.
We ordered and got our 2 M20 and received them quickly via FEDEX. The boxes arrived no damaged but the ebikes were very well packed and protected so that they arrived without any damage at all. I am 65 (200lbs+) and I was able to assemble each one relatively easily and quickly. If you can get someone to help sliding the front tire onto the frame that would be my suggestion but I was able to do it by myself. The quality of these ebikes (ours are black) was surprising – very very nice, better than the pictures. The mechanical brakes work fantastic – saved my “bacon” this weekend when a car ran through the crosswalk almost hitting me but the 4inch tires and mechanical brakes stopped me in time.Their customer support is wonderful – Thank you! The ebikes arrive with 5 speed PAS. The lowest PAS1 is about 10mph which is faster than we wanted to start with so he showed us how to easily change to 9 speed PAS that starts PAS1 at about 5mph which is perfect. We ride in relatively flat central Florida and these ebikes have been great on the trails (up to 24mph is as fast as I wanted to try) and we have explored off road around some ponds to see animals, birds, and alligators – places we would not have seen without these ebikes!
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