Battery

Q1: Please read the lithium-ion battery safety tips before purchasing.

Please click here to view.

Q2: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock
items.
You can expect to receive your product within 7 to 10 business days when it is shipped from our warehouse in the US.
*Please note: Remote areas and islands are excluded from delivery, and due to New York State law, this battery is not sold in New York State.
Please reach out to our customer service team regarding special requirements or urgent delivery
dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q3: I need to buy parts, how can I buy them?
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com

Please click here to view the installation steps.