22 products
X5 | Folding Electric Bike | US ONLY
Regular price $999.99 Sale price $599.99 Save $400.00Shipping to US in Early January
Shaft driving bike, X5 distinguished using newly designed shaft drive system, high-quality titanium coupling gear, and aluminum seal, it is cleaner, durable and efficient.
Specification
Model | X5 |
Motor | Rated Power 240W Maximum Instantaneous Power 400W |
Maximum Speed |
Limited Mode 20 km/h Unlimited Mode 35 km/h |
Maximum Mileage | 37 mile or 60 km (Electric Mode) 74 mile or 120 km (Assistant Mode) |
Battery | 48V /10AH |
Charging Time | 5-6 hours |
Frame Material | Carbon Steel |
Front Fork | High-strength carbon steel comfort shock absorption |
Tire | 14 inch x 2.125 inch |
Recommended Tire Pressure | 300 kPa or 3 bar or 43.5 PSI |
Chain | Yep |
Display | LED Display |
Load Capacity | 330.69 lb or 150 kg |
Vehicle Weight | 63.5 lb or 28.8 kg |
- Note: Actual performance will be affected by user's weight, road conditions, and battery level.
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
X5S E-bikes ship complete with everything you’ll need to get up and running, including:
- An E-Bike.
- A Battery.
- A Charger.
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
- Shipping zone: X5 only ship to US.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
X5S | Chainless Folding Electric Bike | US ONLY
Regular price $1,299.99 Sale price $899.99 Save $400.00Shaft driving bike, X5S distinguished using newly designed shaft drive system, high-quality titanium coupling gear, and aluminum seal, it is cleaner, durable and efficient.
Specification
Model | X5S |
Motor | Rated Power 240W Maximum Instantaneous Power 400W |
Maximum Speed |
Limited Mode 20 km/h Unlimited Mode 35 km/h |
Maximum Mileage | 37 mile or 60 km (Electric Mode) 74 mile or 120 km (Assistant Mode) |
Battery |
48V /15AH (EU) 48V /20AH (US) |
Charging Time | 7-8 hours |
Frame Material | Carbon Steel |
Front Fork | High-strength carbon steel comfort shock absorption |
Tire | 14 inch x 2.125 inch |
Recommended Tire Pressure | 300 kPa or 3 bar or 43.5 PSI |
Chain | None |
Display | LED Display |
Load Capacity | 330.69 lb or 150 kg |
Vehicle Weight | 63.5 lb or 28.8 kg |
- Note: Actual performance will be affected by user's weight, road conditions, and battery level.
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
X5S E-bikes ship complete with everything you’ll need to get up and running, including:
- An E-Bike.
- A Battery.
- A Charger.
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
- Shipping zone: EU Model X5S only ship to EU and US Model X5S only ship to US
- US Pre-Order: Shipping to US in Early January
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
X5S | Chainless Folding Electric Bike | EU ONLY
Regular price $1,299.99 Sale price $899.99 Save $400.00Shaft driving bike, X5S distinguished using newly designed shaft drive system, high-quality titanium coupling gear, and aluminum seal, it is cleaner, durable and efficient.
Specification
Model | X5S |
Motor | Rated Power 240W Maximum Instantaneous Power 400W |
Maximum Speed |
Limited Mode 20 km/h Unlimited Mode 35 km/h |
Maximum Mileage | 37 mile or 60 km (Electric Mode) 74 mile or 120 km (Assistant Mode) |
Battery | 48V /15AH (EU) 48V /20AH (US) |
Charging Time | 7-8 hours |
Frame Material | Carbon Steel |
Front Fork | High-strength carbon steel comfort shock absorption |
Tire | 14 inch x 2.125 inch |
Recommended Tire Pressure | 300 kPa or 3 bar or 43.5 PSI |
Chain | None |
Display | LED Display |
Load Capacity | 330.69 lb or 150 kg |
Vehicle Weight | 63.5 lb or 28.8 kg |
- Note: Actual performance will be affected by user's weight, road conditions, and battery level.
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
X5S E-bikes ship complete with everything you’ll need to get up and running, including:
- An E-Bike.
- A Battery.
- A Charger.
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
- Shipping zone: EU Model X5S only ship to EU and US Model X5S only ship to US
- US Pre-Order: Shipping to US in Early January
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20 Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50 KM battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color Family | Gray, Black, Orange, White, Red, Blue, Camouflage |
Maximum Speed | 22 mile/h or 35 km/h |
Maximum Mileage | 18-21 mile or 30-35 km (electric mode) 31-37 mile or 50-60 km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32 kg /70 lbs |
Load Capacity | 150 kg /330 lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components
- 1 Year coverage on mechanical components
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
GL6 | Magnesium Electric Bike | Red
Regular price $999.99Description
Features
The Beauty Of RidingThe GL6 is a fashionable electricity bikes with built-in battery, solderless body. The body shape acceptable aerodynamic characteristics. The inner walking cable design makes the car look more concise and stylish. The magnesium alloy frame make the electric bike stronger and more durable.
Comfortable Shock AbsorptionThe electricity bike has Anti-skid wear-resistant tires adapt to a variety of road conditions. Shock absorption and anti-bumping. The ergonomic seat more comfortable to sit on. When driving on bumpy roads, reduce the impact of bumps on the body and the discomfort caused by the buttocks, make electricity riding more comfortable.
Chain Regulator and High-Performance MotorThe E-Bike will precisely adjust the tightness of the chain to avoid the chain from loosening make riding smoother. And the high-performance stiffness motor with high-density accurate calculation and high-precision sensor make you feel giddy speed and passion! EBS power off dual disc brakes to make your riding safer.
Shimano 6 SpeedsThe e-bike with Shimano rear 6 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs.
LCD DisplayThe Meter Display will visually display of power status, adjustable gear.
Specification:
Color | Gray, Red, Yellow |
Motor | 250 Watts (XD) |
Max Speed | 22 KPH |
Computer | LCD Display |
Tires | 20” x 1.75” |
Battery | 36 V/ 10.4 AH |
Suspension | Rear |
Rack | Functional Rear Rack Included |
Weight |
54.7 LB/ 24.8 KG With Battery 48.1 LB/ 21.8 KG Without Battery |
Capacity | 220 LB/ 100 KG |
Pedal Assist | Cadence |
Head Light | LED Headlamp With Horn |
Tail Light | Integrated LED Light |
Charger | 2 AH |
Brakes | Hydraulic Disc 160 MM |
Gears | Shimano 6 Speed Freewheel |
Fender | Front And Rear Fenders |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
GL6 E-bikes ship complete with everything you’ll need to get up and running, including:
- An GL6 eBike
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
GL6 | Magnesium Electric Bike | Gray
Regular price $999.99Description
Features
The Beauty Of RidingThe GL6 is a fashionable electricity bikes with built-in battery, solderless body. The body shape acceptable aerodynamic characteristics. The inner walking cable design makes the car look more concise and stylish. The magnesium alloy frame make the electric bike stronger and more durable.
Comfortable Shock AbsorptionThe electricity bike has Anti-skid wear-resistant tires adapt to a variety of road conditions. Shock absorption and anti-bumping. The ergonomic seat more comfortable to sit on. When driving on bumpy roads, reduce the impact of bumps on the body and the discomfort caused by the buttocks, make electricity riding more comfortable.
Chain Regulator and High-Performance MotorThe E-Bike will precisely adjust the tightness of the chain to avoid the chain from loosening make riding smoother. And the high-performance stiffness motor with high-density accurate calculation and high-precision sensor make you feel giddy speed and passion! EBS power off dual disc brakes to make your riding safer.
Shimano 6 SpeedsThe e-bike with Shimano rear 6 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs.
LCD DisplayThe Meter Display will visually display of power status, adjustable gear.
Specification:
Color | Gray, Red, Yellow |
Motor | 250 Watts (XD) |
Max Speed | 22 KPH |
Computer | LCD Display |
Tires | 20” x 1.75” |
Battery | 36 V/ 10.4 AH |
Suspension | Rear |
Rack | Functional Rear Rack Included |
Weight |
54.7 LB/ 24.8 KG With Battery 48.1 LB/ 21.8 KG Without Battery |
Capacity | 220 LB/ 100 KG |
Pedal Assist | Cadence |
Head Light | LED Headlamp With Horn |
Tail Light | Integrated LED Light |
Charger | 2 AH |
Brakes | Hydraulic Disc 160 MM |
Gears | Shimano 6 Speed Freewheel |
Fender | Front And Rear Fenders |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
GL6 E-bikes ship complete with everything you’ll need to get up and running, including:
- An GL6 eBike
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
GL6 | Magnesium Electric Bike | Yellow
Regular price $999.99Description
Features
The Beauty Of RidingThe GL6 is a fashionable electricity bikes with built-in battery, solderless body. The body shape acceptable aerodynamic characteristics. The inner walking cable design makes the car look more concise and stylish. The magnesium alloy frame make the electric bike stronger and more durable.
Comfortable Shock AbsorptionThe electricity bike has Anti-skid wear-resistant tires adapt to a variety of road conditions. Shock absorption and anti-bumping. The ergonomic seat more comfortable to sit on. When driving on bumpy roads, reduce the impact of bumps on the body and the discomfort caused by the buttocks, make electricity riding more comfortable.
Chain Regulator and High-Performance MotorThe E-Bike will precisely adjust the tightness of the chain to avoid the chain from loosening make riding smoother. And the high-performance stiffness motor with high-density accurate calculation and high-precision sensor make you feel giddy speed and passion! EBS power off dual disc brakes to make your riding safer.
Shimano 6 SpeedsThe e-bike with Shimano rear 6 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs.
LCD DisplayThe Meter Display will visually display of power status, adjustable gear.
Specification:
Color | Gray, Red, Yellow |
Motor | 250 Watts (XD) |
Max Speed | 22 KPH |
Computer | LCD Display |
Tires | 20” x 1.75” |
Battery | 36 V/ 10.4 AH |
Suspension | Rear |
Rack | Functional Rear Rack Included |
Weight |
54.7 LB/ 24.8 KG With Battery 48.1 LB/ 21.8 KG Without Battery |
Capacity | 220 LB/ 100 KG |
Pedal Assist | Cadence |
Head Light | LED Headlamp With Horn |
Tail Light | Integrated LED Light |
Charger | 2 AH |
Brakes | Hydraulic Disc 160 MM |
Gears | Shimano 6 Speed Freewheel |
Fender | Front And Rear Fenders |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
GL6 E-bikes ship complete with everything you’ll need to get up and running, including:
- An GL6 eBike
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | Darkorange
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | Darkorange |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (Darkorange)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | Black
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | Black |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (Black)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | Slategray
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | Slategray |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (Slategray)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | Darkred
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | Darkred |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (Darkred)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | White
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | White |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (White)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days | Free shipping |
Portugal | 7-10 days | Free shipping |
Romania | 7-10 days | Free shipping |
Slovakia | 7-10 days | Free shipping |
Slovenia | 7-10 days | Free shipping |
Spain | 7-10 days | Free shipping |
Sweden | 7-10 days | Free shipping |
- Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
- Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
- Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.
Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.
For Pre-Order E-bike:
- Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
- All other we have in stock (not pre-ordered) ship within 1-2 business days.
The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:
service@engwe-bikes.com
Thank you!
No return after 14 days of receiving.
To be eligible for a return:
- The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- Subject to a 25% restocking fee. The customer pays to ship both ways.
Non-returnable items:
- Batteries
- Special orders
- Gift cards
- Gifted order
Before a return is sent, the customer must have written approval of said return from Engwe. If a customer sends a return without the written consent of Engwe a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds, Exchanges, and Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@engwe-bikes.com.
Thank you!
Warranty Info
Every ENGWE E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States, United Kingdom and Germany. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. ENGWE Bikes warrants this product, including all individual components against defects in material or workmanship as follows:
ENGWE Limited 1-Year Warranty
ENGWE’s bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty. ENGWE’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by ENGWE.
What Will We Not Do?
ENGWE will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. ENGWE will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an ENGWE bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of ENGWE. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ENGWE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). ENGWE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to ENGWE within a reasonable amount of time after shipment arrival. In no event shall ENGWE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through ENGWE. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@engwe-bikes.com as there may be a simple fix for your problem. Valid warranty claims will be processed through ENGWE within one year of initial purchase. Warranty claims may be submitted to huangning@engwe-bikes.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to an ENGWE’s customer service representative. Please contact our Technical Support team for return/replacement instructions at rockysnail.ning@hotmail.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
EP-2 | 500W Folding Electric Mountain Bike | Aqua
Regular price $1,399.99 Sale price $1,199.99 Save $200.00Description
The EP-2 is a slick, stylish fat tire electric mountain bike. The 20Inch aluminum alloy frame has a bright brushed finish. Collapsible top-tube and frame make it portable and convenient to store in your car or anywhere. Folding the bike only in 10 seconds. With a 500W high-torque motor and up to 50km battery range, it’s ready to handle any mission.
Features
Powerful MotorFat tire bike with 500W high-speed brushless gear motors and 48V intelligent brushless controller, it can easily assist you to travel at 18mile/h or 30km/h (Electric Mode).
3 Riding Modes and 5 power levelsBy pure electric, by Assistant mode and by yourself, you can choose the pure electric mode to enjoy a relaxing time and also can use it for exercising. It's easy to change power levels by pressing the "M" key according to your needs.
Perfect Brakes and 7 SpeedThe folding electric bicycle with front and rear disc brakes and Shimano rear 7 speeds, you can choose any speed to enjoy faster riding time or experience relaxing holiday according to your needs. Perfect brakes fully protect your safety.
Better BatteryThis electric mountain bike with 48V 12.5Ah lithium battery, you can ride up to max speed 35km/h in pure electric mode. Adopting collapsible middle stem and removable battery, you can charge the battery in the frame or remove it easily.
High-quality MaterialThe E-bike adopts excellent aluminum alloy frame, high toughness, and strong corrosion resistance feature. The front fork is made of high-strength carbon steel and packed with premium comfort shock absorption. With the lightweight and efficient design, Aluminum alloy 20-inch wheel suited to both urban and trail environments.
Easy FoldingIt's easy to assemble, you only need to install the front wheel, the handlebar and pedals, insert the battery then you can hit the road. Collapsible top-tube and frame makes it portable and easy to store in your car or anywhere you're ready to use. Folding the bike only in 10 seconds.
Specification
Color | Aqua |
Maximum Speed | 22mile/h or 35km/h |
Maximum Mileage | 18-21mile or 30-35km (electric mode) 31-37mile or 50-60km (assistant mode) |
Frame Material | Aluminum Alloy |
Motor | 500W high-speed brushless gear motors |
Derailleur | Shimano Gear 7 speeds |
Riding Model | Booster riding, Pure electric riding, Pure human riding |
Front Fork | High-strength carbon steel comfort shock absorption |
Wheel Diameter | 20'' Fat Tire |
Tire | 20'' x 4.0'' Fat Tire |
Vehicle Weight | 32kg /70lbs |
Load Capacity | 150kg /330lbs |
Battery | 48V 12.5Ah Lithium-ion |
Charging Time | About 6 hours |
WHAT'S IN THE BOX?
Our bikes are 95% pre-assembled, you only need to install the pedals.
Ep-2 E-bikes ship complete with everything you’ll need to get up and running, including:
- An EP-2 eBike (Aqua)
- Battery Charger
- User Manual
WARRANTY
- 1 Year coverage on electrical components.
- 1 Year coverage on mechanical components.
SHIPPING DETAILS
- Engwe E-Bike Free to Ship. We promise plan on turning around your order as quickly as possible.
Shipping & Delivery:
Engwe offers free FedEx Ground shipping on qualified orders.
Shipping Country | Shipping time | Costs |
United States | 7-10 days | Free shipping |
France | 7-10 days | Free shipping |
Germany | 7-10 days | Free shipping |
Italy | 7-10 days | Free shipping |
Austria | 7-10 days | Free shipping |
Belgium | 7-10 days | Free shipping |
Bulgaria | 7-10 days | Free shipping |
Croatia | 7-10 days | Free shipping |
Czech Republic | 7-10 days | Free shipping |
Denmark | 7-10 days | Free shipping |
Estonia | 7-10 days | Free shipping |
Finland | 7-10 days | Free shipping |
Greece | 7-10 days | Free shipping |
Hungary | 7-10 days | Free shipping |
Ireland | 7-10 days | Free shipping |
Latvia | 7-10 days | Free shipping |
Lithuania | 7-10 days | Free shipping |
Luxembourg | 7-10 days | Free shipping |
Malta | 7-10 days | Free shipping |
Netherlands | 7-10 days | Free shipping |
Poland | 7-10 days |