Q1. Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.
Your order will be shipped from the warehouse closest to your address, with an estimated delivery time of 2 to 10 days.
For more details on delivery locations and costs, please refer to our Shipping Policy.
*Please note: Delivery may not be available to remote areas or islands. For special requests or urgent delivery needs, please contact our customer service team, and we will do our best to accommodate you.
Q2: How to assemble EP-2 Pro e-bike:
Please click here to view the instructional bike assembly video for the EP-2 Pro.
Q3: How to activate the throttle of the EP-2 Pro e-bike:
Please click here to view the instructional video for throttle activation.
Q4: How to disable the throttle on the EP-2 Pro e-bike:
Please click here to view the instructional video for throttle deactivation.
Q5: How to change between KM and Miles in the EP-2 Pro e-bike display:
Please click here to view the instructional video on switching between units of measurement.
Q6: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.
Q7: How to set the speed limit of the EP-2 Pro e-Bike to 25 km/h:
Please click here to view the instructional video on setting your e-bike speed limit.
Q8: Why does my e-bike vibrate and make a strange noise when accelerating?
Most commonly, this is caused by the e-bike’s powerful motor and flywheel rotation. If you
believe there is a problem with your e-bike, please take a video of your bike and reach out to our customer service team at service@engwe-bikes.com.
Q9: Can I modify the bike by myself, such as brakes, chains, gears, and generators?
We highly recommend that you make no modifications if you are not familiar with the
performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: service@engwe-bikes.com
Q10: My EP-2 Pro won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.
