Ep-2 Pro

HUB MOTOR: 960W PEAK brushless gear motor
BATTERY: 48V13ah Lithium Battery
RANGE: 50+ Miles
*The actual distance may vary depends on various conditions
MAX SPEED:28MPH (45KMH)
*The actual speed may vary depends on various conditions
FRAME: 20"Aluminum Alloy Folding Frame
TIRES: 20"*4.0 CHAOYANG FAT TIRES
BRAKE DISC: ￠160MM Machenical Disc Brake
DISPLAY: 48V Centered LCD Display
BIKE WEIGHT: 74 lbs
PEDAL ASSIST: Intelligent 0~5 Level Pedal Assist
FRONT SUSPENSION: Aluminum Iron Leg Shock Absorbing Fork
FREE WHEEL: 7pc Free Wheel, 14-28T
PEDALS: Black/Silver, Half Alluminum Folding Pedals
SENSOR: 36-48V12Magnetic Steel Sensor
BACK STORAGE RACK: 20" Square Iron Rack
FENDERS: 20" Iron All Terrain Fender
CHARGER: 48V 2A Charger
BELL: Black Iron Bell
SEAT: PVC Leather

Unfolded Length: 67inches/167cm
Folded Length:30inches/76cm
Handle to Floor (Lowest): 52inches/130cm
Handle to Floor (Highest): 46inches/118cm
Seat to Floor (Lowest): 33inches/84cm
Seat to Floor (Highest): 42inches/106cm
Pedal to Floor (Lowest): 6inches/16cm
Width of Horizontal Handdle Bar: 22inches/57cm
Length Between Center of Handdle to Seat: 18inches/45cm
Length of Seat: 10inches/26cm
Width of Seat: 8inches/19cm
Length of Back Storage Rack: 16inches/40cm
Width of Back Storage Rack: 7inches/18cm
Size of Battery: 17inches(44cm)*4inches(10cm)*2inches(4.5cm)
Size of Package Box: 56inches(143cm)*12inches(30cm)*25inches(64cm)
Weight of the Bike: 74lbs/34kg
Weight of the Package: 82lbs/37kg

- We offer FREE SHIPPING to the contiguous states in United States.
- The Shipping Cost to Canada, including shipping fees, consume tax, tariff, and all other fees that occur during shipping, is $400 USD Per Ebike. If you have more than 1 Ebike in 1 order, please pay the first $400 USD shipping cost when placing the order, we will contact you through your email to inform you how to make the payment of the rest of the shipping cost.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com

EP-2 Pro Ebike *1
13 Ah Battery *1
Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1
English Display Manual *1
Tool Kit *1

Q1: How long does it takes to receive the placed order?

A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Q2: Why did my payment fail?

A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Q3: Can I use installment payment?

A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q4: I have not received the order confirmation and tracking number information, how can I get it?

A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Q5: What method can I use to pay?

A: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q6: How to charge is the correct charging method?

A: Please click here to get the tips on how to charge properly and use it safely.

Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Q8: Is it possible to disable the throttle?

A: EP-2 PRO: While pressing the brake handle, turn the handle to the maximum, then turn on the power switch of the display, and release the brake handle and the throttle handle after 8 seconds.

ENGINE PRO : Simply unplug the handlebar connector.

Q9: I need to buy parts, how can I buy them?

A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: Is there any unboxing video?

A: Please click here to learn more about the unboxing video of EP-2 PRO

Q12: Are there any common setup videos?

A: Here are videos of Common Setup Questions for your reference(Please click the words to watch the video):
Reset to factory
Activate the throttle
Lift the speed limit
Deactivate throttle
Change KM to Mile(Or change mile to KM)
Setting the speed limit 25km/h (15.53 mph)