Engwe C20 Pro

Battery: 36V 19.2AH

Tires: 20*3.0 inch Anti Puncture All Terrain Fat Tires

Motor: 36V 250W Bafang brushless motor

Frame: Foldable aluminum alloy

Brake: Mechanical Disc Brake

Transmission system: Shimano 7 Gear

Riding Modes: 5

Speed: 24KM/H

Display: LCD instrument

Acceleration type: Twist Throttle

Charging time: about 6H

Maximum climbing degree: 10°

Body weight: 23.8KG

Maximum Load: 120KG

Unfolded Length: 63.39inches/161cm
Folded Length: 39.37inches/100cm
Handle To Floor (Lowest): 43.70inches/111cm
Handle To Floor (Top): 49.61inches/126cm
Seat To Floor (Lowest): 34.65inches/88cm
Seat To Floor (Highest): 40.16inches/102cm
Pedals To Floor (Lowest): 5.91inches/15cm
Width Of Handlebar Bars: 20.47inches/52cm
Distance From Handlebar To Seat: 21.26inches/54cm
Seat Length: 10.24inches/26cm
Seat Width: 7.87inches/20cm
Length Of Rear Storage Rack: 15.04inches/38.2cm
Width Of Rear Storage Rack: 5.43inches/13.8cm
Battery Size: 16.5inches*2.3inches*27.56inches/42cm*6cm*11.3cm
Dimensions Of The Box: 52.76inches(134cm)*8.86inches(22.5cm)*25.59inches(65cm)
Bike Weight: 52.47lbs/23.80kg
Package Weight: 67.68lbs/30.70kg

C20 PRO Ebike *1
Battery *1
Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1

- We offer FREE SHIPPING to the contiguous states in United States.
- $300USD shipping fee will be added for shipping to Canada
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com

Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information. Customer service email: service@engwe-bikes.com

Q2: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Q3: Can I use installment payment?
A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number. Customer service email: service@engwe-bikes.com

Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card. You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q6: How to charge is the correct charging method?
A: Please check the following link to teach you how to charge properly and use it safely.
https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com

Q8: Is it possible to disable the throttle?
Answer: ENGINE PRO : Simply unplug the handlebar connector.

Q9: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contactservice@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: what are the differences between ep-2 pro and Engine pro?
A： 1：egine pro supports Hydraulic Disc Brakes， ep-2 pro not support 2：engine pro-front fork hydraulic shock absorption ep-2 pro -Front fork spring shock absorption 3：engine has Rear shock absorber， ep-2 pro no 4：engine supports pas, which is recharge，ep-2 pro no 5: engine has a more strong Back seat 6： engine pro has color display and support usb charge.