Q1: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock items.You can expect to receive your product within 7 to 10 business days when shipped from our
warehouse in Poland.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs. Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: Engine Pro User Manual
Please click here to view Engine Pro User Manual.
Q3: How to install Engine Pro e-bike?
Please click here to view installation steps for Engine Pro.
Q4:How to disable the throttle on the Engine Pro e-bike?
Please click here to view video steps.
Q5: How to activate the throttle of the Engine Pro e-bike?
Please click here to view video steps.
Q6: How to change 'KM' to 'Miles' (or 'Miles' to 'KM') in the display of the Engine Pro
e-bike?
Please click here to view video steps.
Q7: How to restore factory settings?
Please click here to view video steps.
Q8: How do I set the speed limit of my Engine Pro e-Bike to 25 km/h?
Please click here to view the step-by-step video.
Q9: How do I increase the speed limit of my Engine Pro e-bike to 48 km/h?
Please click here to view video steps.
Q10: Why does the engine makes a strange noise when accelerating, which is a little
like vibration?
In general, because our e-bike is powerful and the flywheel rotates noisily, it does not affect normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com
Q11: Engine Pro Headset - How to properly adjust it and also how to install it on a
brand new bike?
Please click here to view video steps.
Q12: Can I modify the bike by myself, such as brakes, chains, gears, generators?
If you are not familiar with the performance of the bicycle, we recommend not to modify it at
will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer Service Email: service@engwe-bikes.com
Q13: My bicycle chain is scratching with the wheel, so I can't change gears, and the
derailleur looks deformed. What should I do?
If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Q14: Engine Pro Can't turn on or lose power while riding:
Please click here to view video steps.