Engwe EP-2 Pro
960W(Peak) 50+miles Front Suspension Foldable E-bike
Rider Height:5.4 (ft) -6.2 (ft)
Payload Capacity: 330lbs (150KG)
Package Dimensions (LWH): 56.6 inches* 12.5 inches* 25.9 inches (144*32*66CM)
Folded Size: 99*55*76CM
Q1: Why do I need 3D verification to place an order?
A: In order to protect the rights and interests of buyers, high-amount payments require 3D verification before successfully purchasing the product. If your 3D authentication fails and you are unable to pay, please contact the card issuer to verify and solve the problem for you.
Q2: What are your shipping details?
A: - We offer FREE SHIPPING to the contiguous states in the United States.
- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.
- Please kindly note the single battery cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: Typically takes 3-7 business days for the delivery. The final delivery time can vary depending on your local carrier.
If you have further questions, please feel free to contact us at service@engwe-bikes.com
Q3: Why did my payment fail?
A: To prevent fraudulent payment activities, we set up a relatively strict payment inspection system.
If your payment failed to go through, please try the following steps:
1) Try putting in your payment info 3-5 times, this will help you pass the inspecting system
2) Change the email address you use to place the order. If you still have questions, please feel free to contact us at service@engwe-bikes.com
Q4: Can I use installment payment?
A: It is available only in United States, Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly
Q5: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q6: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q7: How to charge is the correct charging method?
A: Please click here to get the tips on how to charge properly and use it safely.
Q8: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com
Q9: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
service@engwe-bikes.com.
Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Q11: Is there any unboxing video?
A: Please click here to learn more about the unboxing video of EP-2 PRO
Q12: Are there any common setup videos?
A: Here are videos of Common Setup Questions for your reference(Please click the words to watch the video):
Reset to factory
Activate the throttle
Deactivate throttle
Change KM to Mile(Or change mile to KM)
Setting the speed limit 25km/h (15.53 mph)
How to debug failed brakes
960W Of Built-In Power To Conquer Any Terrain
Explosively powerful 50 Nm hub motor
Traverse The City In Absolute Comfort With Ultra Wide Fat Tires
One-Piece Wheels Fitted With 4 Inch Fat Tires VS Other Wheels
Off-Road Riding
Adjust the front suspension to easily tackle sand, dirt, snow and gravel.
Super Convenient
The collapsable alloy frame can be easily folded in three simple steps, making it ideal for transport and storage.
Transport Your Belongings Quickly And Safely
Clear At A Glance
The seamless display offers riders information at a glance that includes your current speed, battery level, mileage, and more, keeping your attention on road conditions at all times.
So 2 years owning my Pro 2… problems only one and this was a user error Me…. So this EBike has been flawless for two years. She charges great, the battery is still fully charging…I truly believe the battery unit is top quality. No issues for me at all. I only wish ENGUIE offered a replacement kick stand. I’m sure my fat ass caused a failure in the original aluminum weld. So I’m minus a kick stand…. Would I recommend this simple foldable E Bike… yes Absolutely, I love mine, the battery-after 2 years still hits 5 bars. I have absolutely no negative things to says. Great e bike
Best bang for your buck, I'm 270 lbs an this bike using mostly PAS I can get around 35-40 miles on 1 charge. No complaints so far.
Have only had it a few days, but after looking for an ebike for a while, this had the most bang for your buck! Put it together myself, comfortable to ride & goes on gravel, sand, & any loose terrain well. And it also got up to a speed of 31 mph, pretty impressive!
Hola lo tengo dos semanas y lo hize un par de cambios como el timón porque el que viene no es muy bien visto pues ahora siii pinta una locura ah todo está bien me encanta más el color que elegí 🫣👌🏻👌🏻
I got this to commute to and from grad school. I wanted an Ebike that wasnt crazy expensive and this bike is it!! It's incredible. I would 100% buy again!! I also got it on sale for $899