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Please Click On The Link To Read The Lithium-ion Battery Safety Tips！
EP-2 PRO x2
Rider Height:5.4 (ft) -6.2 (ft)Payload Capacity: 330lbs (150 kg)Package Dimensions (LWH):56.6 inches* 12.5 inches* 25.9 inches (144*32*66 cm)
Q1: Please read the lithium-ion battery safety tips before purchasing.
Please click here to view.
Q2: Shipping information:In Stock: Once the order confirmation has been completed, shipping preparations will begin within the following 2 days, and your order will be shipped on the third business day.Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.You can expect to receive your product within 7 to 10 business days when it is shipped from our warehouse in the US.*Please note: Remote areas and islands are excluded from delivery and due to New York State law, this product is not sold in New York State. We apologize for any inconvenience this may cause you.Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q3: How to assemble EP-2 Pro e-bike:Please click here to view the instructional bike assembly video for the EP-2 Pro.
Q4: How to activate the throttle of the EP-2 Pro e-bike:Please click here to view the instructional video for throttle activation.
Q5: How to disable the throttle on the EP-2 Pro e-bike:Please click here to view the instructional video for throttle deactivation.
Q6: How to change between KM and Miles in the EP-2 Pro e-bike display:Please click here to view the instructional video on switching between units of measurement.
Q7: How to restore to factory default:Please click here to view the instructional video on resetting your e-bike.
Q8: How to set the speed limit of the EP-2 Pro e-Bike to 25 km/h:Please click here to view the instructional video on setting your e-bike speed limit.
Q9: Why does my e-bike vibrate and make a strange noise when accelerating?Most commonly, this is caused by the e-bike’s powerful motor and flywheel rotation. If youbelieve there is a problem with your e-bike, please take a video of your bike and reach out to our customer service team at service@engwe-bikes.com.
Q10: Can I modify the bike by myself, such as brakes, chains, gears, and generators?We highly recommend that you make no modifications if you are not familiar with theperformance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.Customer Service Email: service@engwe-bikes.com
Q11: My EP-2 Pro won’t turn on or is losing power while riding:Please click here to view an instructional video on solving these issues.
We bought the gray and orange combo sale in October 2022 and have loved the bikes, but the gray one was stolen 5/7/24 even though chained to a tree outside of store. We filed a police report and had a hidden tracker on it, but by the time we tracked it to the Sacramento international airport Car rental Center, it was gone they must’ve found the tracker and destroyed it. I think it was an employee of the Car rental Department because it was tracked to an employee only allowed shop area. Oh well, we still have the orange one which we will still enjoy, but I’m not letting it out of my sight!
I bought two of these bikes and they were definitely worth the money. I love the feeling when I am riding. I haven’t gone on a long trip yet but I am so excited. The bike is bigger then I was expected but since it folds it is fine where I wanted to put it.
My husband and I ordered bikes for our 25th wedding anniversary from another seller and were scammed. We ordered another set of bikes from a different seller and were scammed again! Then, we ordered from Engwe. Not only do I believe we actually got better bikes than what we originally tried to purchase, they were delivered in less than a week. I am a shorty (5'3"") and I can ride the bike easily. I gave it 4 stars for comfort because of the seat. That may improve as I get used to riding more or I could easily replace the seat. These bikes are so much fun! I've been riding to work and have taken them on trails and up hills. My teenage kids love them, too. It seems like the bikes are always in use. We plan to go camping in a couple of weeks and can't wait to take them with us. I think this was one of the best purchases we've made and I'm looking forward to lots of adventures!
Just buy the damned ebikes. Most awesome wheels, to this day I have purchased. Have some fun enjoying nature with these ebikes. I have two, and might even buy more in the future, for my future employees of my business that I am in the process of opening.
I bought two of these bikes to take with me on RV/camping trips. The build quality is great and the fat tires make them perfect for the type of dirt roads I often find myself on when camping in more remote areas. All around they are great value for money. I am also very happy with the seller's service. I had a minor problem with a part that got damaged when pulling one of the bikes off the rack. I reached out to the seller. They were very responsive and they quickly sent a replacement part.
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