** COVID-19 UPDATE:

For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com.

Shipping & Delivery:

Engwe offers free FedEx Ground shipping on qualified orders.

• Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
• Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
• Note: Because of COVID-19 and Brexit, our items can not be shipped to United Kingdom now, we're very sorry for any inconvenience we have caused you.

Track your Order:

• When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
• If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.

For Pre-Order E-bike:

• Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
• All other we have in stock (not pre-ordered) ship within 1-2 business days.

The table above shows the latest estimate for shipping turnaround time. If you have any concerns over the shipping time, please feel free to contact our customer service team:

service@engwe-bikes.com 

Thank you!