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Please Click On The Link To Read The Lithium-ion Battery Safety Tips！
EP-2 Pro + 1 EXTRA BATTERY
Engwe EP-2 Pro (Battery Pack) - Darkorange / 13Ah Battery - The 16 Ah Battery is in Pre Sale, the estimated shipping time is in end-August.
Rider Height:5.4 (ft) -6.2 (ft)Payload Capacity: 330lbs (150KG)Package Dimensions (LWH): 4.7*1.0*2.2ft (144*32*66CM)
Folded Size: 99*55*76CM
Q1: Please read the lithium-ion battery safety tips before purchasing.
Please click here to view.
Q2: Why do I need 3D verification to place an order?A: In order to protect the rights and interests of buyers, high-amount payments require 3D verification before successfully purchasing the product. If your 3D authentication fails and you are unable to pay, please contact the card issuer to verify and solve the problem for you.
Q3: What are your shipping details?
A: - We offer FREE SHIPPING to the contiguous states in the United States.
- $400 USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after placing the order.
- Please kindly note the single battery cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: Typically takes 3-7 business days for the delivery. The final delivery time can vary depending on your local carrier.
If you have further questions, please feel free to contact us at service@engwe-bikes.com
Q4: Why did my payment fail?
A: To prevent fraudulent payment activities, we set up a relatively strict payment inspection system. If your payment failed to go through, please try the following steps:1) Try putting in your payment info 3-5 times, this will help you pass the inspecting system2) Change the email address you use to place the order. If you still have questions, please feel free to contact us at service@engwe-bikes.com
Q5: Can I use installment payment?
A: It is available only in the United States, Germany, Austria, Netherlands, and Finland at the moment and we will introduce Klarna to other EU countries soon. Once other countries have opened Klarna, we will update the website accordingly
Q6: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q7: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal, AE, JCB, Discover Diners Club, Visa, Master card, Maestro...
Q8: How to charge is the correct charging method?
A: Please click here to get the tips on how to charge properly and use it safely.
Q9: Can I modify the bike by myself, such as brakes, chains, gears, and generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com
Q10: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
service@engwe-bikes.com.
Q11: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.
Q12: Is there any unboxing video?
A: Please click here to learn more about the unboxing video of EP-2 PRO
Q13: Are there any common setup videos?
A: Here are videos of Common Setup Questions for your reference(Please click the words to watch the video):Reset to factoryActivate the throttleDeactivate throttleChange KM to Mile(Or change mile to KM)Setting the speed limit 25km/h (15.53 mph)How to debug failed brakes
This is my 1st ebike and so far everything has been great. Ride daily with no issues. I'm 5'7" and it can be tough to adjust seat to comfortable pedaling position and still get on and off easily, so something to think about for shorter riders.
Seeing how I haven't ridden a bike in years and the fact that I'm an "older fella" I started looking into e-bikes. I saw various reviews of this bike on YouTube and was impressed with what the various people reviewing them had to say. So I took the plunge and purchased it and I'm glad I did. It's an easy bike to put together. I love the fact that it has pedal assist. That makes it much easier to get back into biking since I haven't rode a bike since my younger years. I like the fact that it costs $1,200 since i didn't want to spend too much just in case I decided that it wasn't for me. Well, I love this bike! Easy to ride and you can adjust various setting to make the biking experience better. This bike also comes with some tools to help put the bike together. I also purchased a good head light just for that extra safety factor. Comes with a battery charger that you can use for charging the battery while in the bike or you can take it out and charge it that way. All in all, I like everything about this bike. The motor has more than enough power to aid in getting up hills and you can also use the twist throttle if you want to take a break from pedaling. The brakes work well with all the stopping power you need and the fat tires help in providing a cushy ride along with the front suspension. I had this bike going 26.4 MPH which is plenty fast for me. Overall, this is a great e-bike if you don't want to spend a lot of money. Also, I like the fact that you can fold it up and put in your car or SUV in my case. In a nut shell, this was money very well spent!
I got this for my family to share and it is incredible. I haven't ridden a bike for awhile and it is stable. My kids are loving it!!!
I love this bike I commute with it everyday to work and it hasn’t let me down yet battery life is good and the speed is good if you unlock it
I love this bike I commute with it everyday to work and it hasn't let me down yet battery life is good and the speed is good if you unlock it
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