M20 (Dual Batteries)

Material：6061 aluminum alloy
Size：20 x 4.0 inches
Motor：48V 1000W(PEAK)/750W (SUSTAIN) brushless motor
13Ah Battery Version: 48V13Ah Lithium-Ion Battery *1
26Ah Batteries Version: 48V 13Ah Lithium-Ion *2; Equalizer*1; Battery mount*1

4.3L Rack Bag*1
Max Speed: 28MPH (45 KPH) (The actual speed will vary due to rider weight and road conditions)
Max Mileage: 34.17 Miles (55KM) at electric mode 1 and 47 Miles (75KM) at PAS mode 1

Torque: 55 N.m

Lights: Dual Font Lights & Back Light
Charging Time: about 5H
Maximum Climbing degree: 10°
Brake: 160mm front & rear machenical disc brake
Transmission System: Shimano 7 Gears

Bike Weight: 76.72lbs (34.8KG)
Gross Weight: 89.29lbs (40.5KG)
Maximum Load: 264.55lbs (120KG)
Advise Rider Height: 5.0~6.8(ft) or 155-210(cm)

Package Size: (L* W* H): 56.2 *11.8*27.5 (inchse) or 143*30*70 (cm)
Unfolding Size (L*W*H): 40.9*21.6*33.0 inches or 104*55*84 cm

- We offer FREE SHIPPING to the contiguous states in United States.
- $300USD shipping fee will be added for shipping to Canada. This shipping cost doesn't include Canada Cosume Tax and Tariff. The cost of Tax and Tariff may vary from case to case, we will contact you after you place your order regarding payment of tariff and excise duty. Please pay attention to your email after place order.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com

M20 Ebike *1

Rack Bag*1

13Ah Battery Version: 48V13Ah Lithium-Ion Battery *1

26Ah Batteries Version: 48V 13Ah Lithium-Ion Battery *2

Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1
English Display Manual *1
Tool Kit *1

Q1: How long does it takes to receive the placed order?

A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Q2: Why did my payment fail?

A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Q3: Can I use installment payment?

A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q4: I have not received the order confirmation and tracking number information, how can I get it?

A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Q5: What method can I use to pay?

A: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q6: How to charge is the correct charging method?

A: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Q8: How dual batteries work?

A: 1. When you have a second battery installed, there is a button next to it to choose whether to switch on the second battery or not

2. When you switch on both batteries at the same time, the bike will use the power of the two batteries.

Please note: The higher voltage and power of the two batteries will be used first, the power of both batteries will be used at the same time when the voltage and power of the two batteries at the same level.

-For example: one battery voltage and power at 50, other at 40. The voltage and power of 50 battery will be used first, when used to 40, both batteries will be used together until the power is run out.

Q9: I need to buy parts, how can I buy them?

A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: Where is the battery mount for the second battery?

A: The second battery and the e-bike are shipped separately, and the battery mount is included in the package of the second battery.