FAQ

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? In general, orders typically process within 1-3 business day and transit time is typically 7-10 days. More details, please read our Shipping Policy.   2. HOW DO I RETURN THE ITEM? We would like to make sure you are happy and would appreciate all questions be asked prior to purchase. We also test each bike before shipping. However, if the bike fails to make you fall in love and was not used you can ship it back to us for a refund or replacement. Our restocking fee is only 25% or customer pays to ship. But free if the bike arrives damaged. More details, please read our Return Policy.   3. CAN THIS BIKE USE IN WINTER? OR WHICH TEMPERATURE CAN IT WORK? Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-60°C(-4°F-140°F). Reminder: Do not ride more...

There are customer questions and answers(The answers maybe from Engwe or another customer). We hope you'll get inspired by the answers.   Question: Is the rear shock adjustable?Answer: Rear shock is not adjustable.Question: Does it come assembled?Answer: It arrives pre-assembled. Insert the handle and fix the pedals. That's it.Question: What is the Bikes top speedAnswer: I' ve took my bike up to 28mph.Question: Does this come with the key and remote?Answer: Key.Question: So i dont see that that there is a battery charger with bike rightAnswer: a battery charger is included.Question: How is the power going up the steep hill?Answer: Bike is amazing. Takes up hills as if they were not there. Has lots of power.Question: Which is the replacement battery specification?Answer: motor doesn't work.Question: Hi, does the engwe 500 upgrade have a derailleur guard?Answer: No, it does not come with one.Question: Is it thumb throttle or twist throttle? Both are...

There are customer questions and answers(The answers maybe from Engwe or another customer). We hope you'll get inspired by the answers. Question: where can I find parts if I want to replace?Answer: You can buy accessories on the ENGWE-BIKES official website, or contact ENGWE through the service emailQuestion: What brand batteries are in this bike?Answer:ENGWE EP-2 The battery brand is JKBAQuestion: how sensitive the throttle is when using both the pedals and motor. Some bikes accelerate at full speed as soon as you use the motor and peddle?Answer: The EP-2 electric car can reach up to 30km per hour when using pedals and motors.Question: what size are the tires?Answer: wheels 20 inches