T14 (Value Pack)

Motor: 350W high-speed brushless motor

Instantaneous maximum power :680(W)

Battery: 48V 10AH

Top speed: 33KM/H

Mileage: 35KM (electric mode)/80KM (moped mode)

Material: iron

Bike weight: 31KG

Maximum Load: 100KG

Applicable terrain: City

Acceleration type: Twist throttle/sensing assist

Charging time:  6-8H

Operating temperature: -10 to 40 (Celsius)

Maximum grade: 10 degrees

Waterproof level: IP2

Display: LED 016SX*48V-30

Brake: mechanical disc brake

Headlight: LED

Best tire pressure KPA: 250

Unfolded Length: 49.21inches/125cm
Folded Length: 27.56inches/70cm
Handle To Floor (Lowest): 35.83inches/91cm
Handle To Floor (Top): 41.73inches/106cm
Seat To Floor (Lowest): 25.98inches/66cm
Seat To Floor (Highest): 35.43inches/90cm
Pedals To Floor (Lowest): 4.53inches/11.5cm
Width Of Handlebar Bars: 20.47inches/52cm
Distance From Handlebar To Seat: 12.20inches/31cm
Seat Length: 10.83inches/27.5cm
Seat Width: 7.68inches/19.5cm
Length Of Rear Storage Rack: 11.42inches/29cm
Width Of Rear Storage Rack: 5.91inches/15cm
Battery Size: 14.06inches(35.7cm)*3.39inches(8.6cm)*5.12inches(13cm)
Dimensions Of The Box: 49.21inches(125cm)*8.07inches(20.5cm)*24.41inches(62cm)
Bike Weight: 62.74lbs/28.46kg
Package Weight: 73.19lbs/33.2kg

T14 Ebike *1
10AH Battery *1
Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1

Rack Bag 7L *1
Zinc Bike Lock (1ft) *1
Aluminum Alloy Phone Holder *1

- We offer FREE SHIPPING to the contiguous states in United States.
- The Shipping Cost to Canada, including shipping fees, consume tax, tariff, and all other fees that occur during shipping, is $400 USD Per Ebike. If you have more than 1 Ebike in 1 order, please pay the first $400 USD shipping cost when placing the order, we will contact you through your email to inform you how to make the payment of the rest of the shipping cost.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.
* Note: There are 2 types of the seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com

Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information. Customer service email: service@engwe-bikes.com

Q2: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Q3: Can I use installment payment?
A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number. Customer service email: service@engwe-bikes.com

Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card. You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q6: How to charge is the correct charging method?
A: Please check the following link to teach you how to charge properly and use it safely.
https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?
A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
customer service email: service@engwe-bikes.com

Q8: Is it possible to disable the throttle?
Answer: ENGINE PRO : Simply unplug the handlebar connector.

Q9: I need to buy parts, how can I buy them?
A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contactservice@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: what are the differences between ep-2 pro and Engine pro?
A： 1：egine pro supports Hydraulic Disc Brakes， ep-2 pro not support 2：engine pro-front fork hydraulic shock absorption ep-2 pro -Front fork spring shock absorption 3：engine has Rear shock absorber， ep-2 pro no 4：engine supports pas, which is recharge，ep-2 pro no 5: engine has a more strong Back seat 6： engine pro has color display and support usb charge.