Package dimensions: 8.3 inches * 5.1 inches *0.8 inches (21.00 * 13.00 * 2.00 cm)
Package Weight: 0.26 lbs (0.120 Kg)
Q1: How long does it takes to receive the placed order?
A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.
Customer service email: service@engwe-bikes.com
Q2: Why did my payment fail?
A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.
Q3: Can I use installment payment?
A:It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly
Q4: I have not received the order confirmation and tracking number information, how can I get it?
A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: service@engwe-bikes.com
Q5: What method can I use to pay?
A: We mainly accept the payment via PayPal and credit card.
You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...
Q6: How about the shipping details?
A:
- We offer FREE SHIPPING to the contiguous states in the United States.- Please kindly note the single battery cannot be shipped to Canada currently.
-Please kindly note that all accessories cannot be shipped to Canada currently.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can vary depending on your local carrier.* Note: There are 2 types of seats, the different seats are sent out randomly. If you have further questions, please feel free to contact us at service@engwe-bikes.com
Nice sturdy lock at a good price. I would buy it again.
Cheaper than a padlock and chain.
I've started locking my bike with two locks, this one to go around the back tire and a main one to lock the bike to a fence/posts/etc. Not to heavy and think if they got through the main lock this will make it unrideable and they would have to carry my 70lbs ebike away.
Although I haven’t used it yet, I can’t waiting to use it to protect my US ENGINE PRO 750W High performance Electric bike that I am waiting to be shipped to me this week. Great, easy to use and cool looking lock.
Highly recommended to have with your purchase. I store the battery charger and anything else I need on my commute. It’s small enough to be removed and carried for security.