Q1: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our
warehouse in Poland.
*Please note: Remote areas and islands are excluded from delivery.
Please reach out to our customer service team regarding special requirements or urgent
delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and
costs.
Q2: I need to buy parts, how can I buy them?
Please reach out to the seller where you purchased the original item, if they are not able to
provide it please reach out to our customer service at: service@engwe-bikes.com
